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EIPA Conference Technical Questions and Answers

Q: How do I connect to join the conference?
A: Follow the instructions below:

  1. Click to be directed to our conference join page.
  2. Fill out your registration information on the page and then click the “Join Conference" button at the bottom of the page.  All fields are required.  (see screen below).
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  3. On the “ZOOM" page, click on the option of “Open zoom.us" (see screen below). IMPORTANT NOTE: If you have the Zoom client installed, the meeting may open automatically.
     

    MAC/APPLE) First time Zoom users on Apple computers may have to give Zoom access privileges. Click “OK” or “Allow” to give Zoom access.

     
  4. Click “Join with Video” to connect video from your webcam or computer.
       
  5. Click “Join with Computer Audio” to connect your audio.
       
  6. You should now be joined into the conference. Prior to the start of the conference, you will see useful information continually displayed until the conference begins.
       

Q: How do I enable captions?
A: Follow the instructions below:

  1. Click on the up arrow ^.
       
  2. Click on “Show subtitle”.
       

Q: How do I update my Zoom client to the latest version?
A: It is always good to stay current with the latest Zoom version.  Please download and install the latest Zoom client from the Zoom support site located here.

Q: What do I do if my connection drops?
A:If you've lost connection to the conference, make sure you have internet access then click on the event link that was contained in the email sent to you 2 days prior to the event date.

Q: What if my video is poor or “freezing".
A: Check your internet connection.  If you have other devices in your location that may be consuming internet bandwidth, shut them down to get the best possible connection. 

Q: What if I'm unable to hear audio in the conference?
A: Be sure you are “joined with audio” and your computer sound is turned up. You can check your Zoom audio connection by clicking the arrow ^ on your microphone icon in the lower left of your Zoom screen. 

Q: What browsers are support for the conference?
A: Chrome, Safari, Firefox, Microsoft Internet Explorer 11, and Microsoft Edge. 

Q: Do I need to install Zoom to attend the conference?
A: When joining the conference, Zoom will create a temporary installation on your computer.

Q: Do I need to sign in with a username and password?
A: No, We ask that all participants put in their name as their participant connection title when entering the Zoom conference.

Q: My question is not included in this document, so how do I get the help I need?
A: Please email your question to us at EIPAtechsupport@boystown.org.​​​