Patient Rights / Los Derechos del Paciente
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Privacy and Confidentiality
You have the right to personal privacy and confidentiality of all records and communications concerning your treatment to the extent provided by law.
You have the right to request an additional clinical team member accompany you for intimate exams or procedures.
You have the right to timely review or to request copies of your medical record, including complete and current information concerning diagnosis, treatment and any known prognosis, and to receive information in a manner you understand. You have the right to request amendments to your medical record or request a list of disclosures of your protected health information, as permitted under applicable law.
You have the right to receive or refuse visitors, mail and telephone calls. You have the right to have a family member or other individual with you for emotional support during your stay. You have the right to interpretive services, as needed. Boys Town Hospital does not restrict, limit, or otherwise deny visitation privileges on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
You have the right to participate in your care, to ask questions and be provided information regarding the reason for treatment, associated risks, benefits and alternatives. You have the right to appoint a relative or friend to make health decisions for you.
Patient Treatment Care Plans
You have the right to participate in the development and implementation of your plan of care, including discharge planning.
You, or your representative, have the right to make informed decisions regarding your care. These rights include being informed of your health status, being involved in care planning and treatment, and being able to request or refuse treatment.
You have the right to have a family member or representative and your physician notified promptly of your admission to the hospital.
Transfer and Continuity of Care
You have the right not to be transferred to another health care facility unless you have been given an explanation of the need for transfer and offered available alternatives. You have the right to be informed by the responsible practitioner or delegate of any continuing health care requirements following discharge from the hospital.
You have the right to receive care in a clean, safe and secure environment, free from any form of abuse or harassment.
You have the right to be free from restraints that are not medically necessary.
Concerns, complaints, and grievances
You have the right to have your written or verbal concern or complaint related to care or services reviewed by hospital staff. You will receive a response in a timely fashion. This will not affect your future access to care in any way. You have the right to file a grievance with the Boys Town Hospital Risk Manager at 555 N. 30th St., Omaha, NE 68131, (531) 355-6349, the Nebraska Department of Health and Human Services at P.O. Box 94986, Lincoln, NE 68509, (402) 471-0316 or The Joint Commission, Office of Quality Monitoring, One Renaissance Boulevard, Oakbrook Terrace, IL 60181, (800) 994-6610.
You have the responsibility to provide complete and accurate information about present complaints, pain, past illnesses, hospitalizations, medications and other matters relating to your health or your dependent's health.
As a parent, guardian or responsible family member of a hospitalized child or dependent, you have the responsibility to be available to hospital staff for consultation and decision making.
You have the responsibility to keep appointments and notify your provider, clinic or the hospital when unable to do so.
You have the responsibility to ask questions if you do not understand yours or your dependent's diagnosis, medical treatment or instructions for follow-up care.
You have the responsibility to tell the people involved with your care if you are not satisfied at any time during your stay or appointment.
You have the responsibility to participate with your health care providers in developing and following a plan of care for pain relief. This includes pain relief options, asking for help when pain begins, helping hospital staff measure your level of pain and notifying staff if pain is not relieved.
Treatment Plan of Care
You have the responsibility to follow the treatment or plan of care recommended by the practitioner primarily responsible for your care. This may include diet, medication, exercise and follow-up medical appointments. If you refuse treatment or do not follow the plan of care, you are responsible for the consequences that may occur as a result.