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COVID-19 Updates and Telehealth Information For Patients & Families


Monday, July 6, 2020

​​​​At Boys Town National Research Hospital, our top priority is the health and safety of our patients, youth and employees. Please review the latest information on visitors, screenings, clinic consolidations and other ways we are working to help keep our patient families protecte​d during reopening.

As we start to schedule more surger​ies, well-check visits and other clinic services that were delayed due to the COVID-19 outbreak, we want you to know that we are all dedicated to not only getting back to the care you have come to know and trust from us, but we are committed to being better than before. This includes continuing to offer both in-clinic and virtual care.

Boys Town is continuing to actively monitor information about COVID-19 from the Centers for Disease Control and Prevention (CDC) as well as updates from state and local health officials.

Universal Masking

Every person entering Boys Town National Research Hospital or one of the primary or specialty clinic locations is required to wear a mask. We ask that you bring a mask with you. See CDC: How to Make and Use a Cloth Face Cover.

Patient and Visitor Screening

As a precaution, all patients and visitors coming to Boys Town Hospital and clinics will be screened upon arrival. Our screening questions include the following:

  1. Do you have any of the following symptoms? Yes or No
    • Fever of 100.4 degrees F or higher
    • Chills
    • Cough
    • Shortn​ess of breath or difficulty breathing
    • Fatigue
    • Muscle or body aches
    • Headache
    • New loss of taste or smell
    • Sore throat
    • Congestion or runny nose
    • Nausea or vomiting
    • Diarrhea
  2. Have you had any known contact with any individual with a suspected or confirmed case of COVID-19? Yes or No
  3. Have you or anyone in your household traveled internationally in the last 2 weeks? Yes or No

If you are concerned that you may have COVID-19, it’s impo​​rtant to remember to call ahead to your healthcare provider to be screened over the phone. The provi​der can evaluate and determine if testing is necessary.

The Nebraska Health Department urges you to self-monitor and contact your healthcare provider (via phone) first to discuss if your symptoms are significant enough to warrant a trip to the medical office. Following this guidance will allow those with the imminent need to get​ treatment, reduce your potential exposure and minimize the load on health​care providers.

Visitor Policy Updates

Limiting visitors within our facilities will help protect our patients​ and healthcare staff.

For clinic visits, one healthy parent/guardian/designated adult visitor is permitted to be with each patient.​

For the Hospital, only the same two healthy adults – parent/guardian/designated adult visitor – will be permitted to be with the patient throughout the hospital stay. No visitors under the age of 18.

For the Residential Treatment Center, visits and passes for our youth have been put on hold until further notice​. We understand seeing your child is important and we are making video conferencing technology accessible. Thank you for being a partner with us in keeping your child, your family and our staff protected during this time.

Scheduling Appointments

If you or a family member needs to schedule an appointment, contact your Boys Town doctor’s office directly, or call our main line at (531) 355-1234.

Virtual Visits

Virtual visits, also known as telehealth, may be scheduled for pediatric and internal medicine routine well checks, sick appointments, chronic care follow-up and medication checks. Specialty care virtual visits are also available. Click here for a list of all available clinics.

Patients and families should contact the clinic directly to request a visit. Depending on the patient’s medical need(s), our nurses will work with families to determine if a virtual visit or clinic visit is most appropriate. We have designated staff​ who will work with the families to help them set up the virtual visit on their end.

Consolidating Locations

Internal Medicine

  • Acute/sick care, well visits, chronic care and specialty care are​ available at our Downtown Clinic, 555 North 30th Street.
  • Well visits, chronic care and specialty care are available at our 72nd Street Clin​ic, Pacific Street Clinic and Lakeside Clinic.

Same Day Pediatrics

  • Same Day Pediatrics visits are available at our Pacific Street Clinic, Harrison Street Clinic, 72nd Street Clinic and Downtown Clinic.
  • Virtual visits are now available at Same Day Pediatrics.
  • Same Day Pediatrics is not acceptin​g walk-in appointments at this time. Please call (531) 355-7425 to schedule.

Same Day Pediatrics Location Information and Appointment Hours


Boys Town is committed to helping children and families cope during this crisis. We offer a variety of behavioral and mental health resources for families.

More Health Resources

Nebraska Department of Health and Human Services COVID-19 Information Line
(402) 552-6645, 8:00 a.m. from 8:00 p.m. 7 days a week

Douglas County COVID-19 Information Line
(402) 444-3400, 8:30 a.m. to 4:00 p.m. 7 days a week

State and Local Health Information

Diagnostic Testing for COVID–19

Boys Town National Research Hospital is conducting diagnostic testing for COVID-19. The cash price for these tests is $114. In some cases, testing may be covered by insurance. If you have any questi​ons about billing, please contact our Patient Financial Services department.