Back to Home Skip Navigation LinksBoys Town National Research Hospital - Life-Changing Care, Research & Education News What to Know about the Change Healthcare Cybersecurity Incident
Back to News

What to Know about the Change Healthcare Cybersecurity Incident


Change Healthcare Cybersecurity Incident

Tuesday, February 27, 2024

​​On Wednesday, February 21, Change Healthcare, one of the largest healthcare technology companies in the United States, announced a cybersecurity incident. Change Healthcare, part of UnitedHealth Group, provides healthcare services to 1 in 3 Americans. Most affected individuals are experiencing delays in their access to prescriptions and/or imaging services.

Is Boys Town National Research Hospital affected by this incident?

Boys Town Hospital and Medical Clinics​ is not directly affected by this incident, and current patient care operations at Boys Town Hospital and Clinics are proceeding as normal.

If you have questions or are experiencing problems with a service, we encourage you to contact the organization that is providing the service directly to learn about your options.

When will the incident be resolved?

We have been informed that this is a developing situation, and Change Healthcare does not know when it will be fixed. In the meantime, Boys Town Hospital is doing everything we can to limit the effects on our patients.

If you want to stay up to date with the status of this cybersecurity incident, click here to view the incident status tracker managed by Change Healthcare.

What is Boys Town Hospital doing to protect my information?

Though Boys Town Hospital ​is not directly affected by the incident, we are taking every possible step to protect our patients.

The American Hospital Association has shared a set of recommendations to help U.S. healthcare systems protect their information from this attack. Boys Town Hospital has implemented these suggestions and more. We have isolated all of our technology communications from the Change Healthcare technology so that the two systems cannot communicate, and we will continue to do so until the incident is under control. We have an internal team of IT experts here who are working with internal and external task forces to monitor the situation and protect our patient information.​​